William Noyes Technology Services

SENIOR TECHNOLOGY MANAGER PROFILE

Technically sophisticated senior manager with an excellent track record in conceptualizing and directing the design of advanced technology solutions, and building and managing IT/IS operations for organizations. Combines strategic planning expertise with strong technical qualifications to establish operations responsive for long-range objectives for growth. Provide vision and dedicated leadership for key technologies, including network design and infrastructure, applications / systems development, ERP/MRP, telecommunications, and technical support. A process-oriented leader whose ability to consistently create infrastructure and streamline operations, has resulted in significant cost savings, improved efficiency and enhanced customer satisfaction. Expert presenter, negotiator, and businessperson able to forge solid relationships with staff, management, team members and vendors and build consensus across multiple organizational levels. Extensive expertise servicing the manufacturing industry. Core Competencies:

• Strategic Business Planning

• Project Management

• Team Development & Leadership

• Technology Needs Analysis & Solutions

• Large-Scaled Implementations & Migrations

• Best Practices

PROFESSIONAL EXPERIENCE

Director, Information Systems - Orange, CA, 2002 to Present

Recruited and given full leadership, negotiating and decision making responsibility for IT / IS operations for this full service rubber manufacturing company. Provide leadership and framework to actively identify company’s services needs and respond to critical issues. Oversee the appropriate delivery of IT services covering distributed operations, applications development, network infrastructure, help desk, and desktop support, to more than 500 employees / 180 users throughout 5 buildings across 3 locations. Manage teams of up to 3 and budgets of up to $350K. Functional areas of accountability span team building and leadership, project management, service development and rollout, IT strategy and solutions, contract negotiations, and customer and vendor relations. Direct simultaneous projects and develop new processes to successfully position organization for advanced growth. Lead teams in analyzing, recommending, designing, implementing and maintaining key technologies to support business demands. Deliver status reports to Executive Committee.

Key Achievements:

• Credited with turnaround of failing ERP/MRP conversion project, and successfully delivering CMS400 iSeries system in adherence to users and organizational needs.
• Directed the design and implementation of numerous enhancements to ERP system, to increase functionality.
• Conceptualized and led the development and support of systems and applications to automate previous manual procedures for the manufacturing, sales and accounting departments.
• Spearheaded the optimization and upgrade of multi-platform MS Windows 2000/2003 and AS/400 network infrastructure, reducing processing time by more than 40%.
• Introduced effective security strategies to reduce vulnerability, including policies, firewalls, and routers.
• Led the full project life cycle design and deployment of a new Order Flow Processing system for a Division and Follow-up System to track customer inquiries.
• Oversaw the development and launch of Intranet and Extranet Sites to allow remote and local users access to systems and information.
• Defined IT / IS processes, procedures and standards to support ISO initiatives.

Director of Operations & Information Systems / Director of Information Systems - Irvine, CA, 1999 to 2002

Selected to oversee the appropriate implementation of newly purchased MAPICS’ Point.Man MRP/ERP system into the organization to replace existing legacy system, and integrate all core manufacturing operations. Directed team in designing, deploying, and supporting new hardware, software, and database infrastructure to appropriately support ERP system. Collaborated extensively with users, vendors, and executive management to identify business needs and implement appropriate solutions. Planned, tracked, and monitored all aspects of projects, ensuring adherence to project scope and deliverables. Managed risk assessment, issue resolution and change management initiatives. Promoted to Director of Operations & Information Systems and given additional responsibility manage Production, Service, Quality Control, Regulatory Affairs, Purchasing, Planning, Inventory, Shipping, and Receiving Departments. Facilitated ISO and FDA auditing procedures. Directed a cross-functional team of 50 through 5 direct reports. Reported directly to Board of Directors. Key Achievements:

• Recognized as 1st employee with full responsibility for both Information Systems and Plant Operations.
• Spearheaded the deployment of Point.Man ERP/MRP system, within 5 months, resulting in reducing paper-flow and minimizing production issues.
• Directed the redesign of network infrastructure, including CAT-5 Ethernet cabling, Nortel Switches, Servers, and Routers.
• Introduced MS Exchange into the organization to deliver Email & Internet services to users.
• Directed the development of new Corporate Website, Extranet, and E-Commerce Sites.
• Created ISO 9001 processes and procedures for IS Department.
• Developed validation protocols for FDA Medical Device Board reporting application.
• Successfully re-engineered production operations, resulting in increasing production and improving quality. Corona, CA, 1996 to 1999Manager, Information Systems / Information Systems Specialist / Sales Engineer

Built an impressive record of achievements and advancements through a series of increasingly responsible positions for this plastics manufacturer. Recruited and given dual technical support and sales engineering responsibilities. Researched, recommended, and facilitated the deployment of technical infrastructure, including technologies, systems, networks, and procedures to support growth. Installed, configured, and administered multi-platform Novell NetWare, MS Windows NT, and AS/400 servers into the environment to allow users to share and access data and files. Set-up and supported desktops and peripherals. Established Help Desk operations to ensure appropriate support of users’ hardware, software and networking issues. Delivered training to users in technology usage. Initiated and managed relationships with vendors and partners, including contract negotiations and pricing. Key Achievements:

• Credited with establishing company’s IT department, including policies, procedures and standards.
• Defined and implemented the company’s first network infrastructure, including servers, desktops, and backbone.
• Spearheaded the deployment of AS/400 network and J.D. Edwards’ Genesis MRP/ERP system to allow more effective utilization of resources in 2 plants, within 9 months.
• Effectively created models to automate part estimation procedures, reducing quoting cycle by 25%.

Design Engineer Technician / CAD System Administrator Engineer Technician A / Senior Quality Control Supervisor / QC Inspector - Costa Mesa, CA, 1988 to 1996

Earned several promotions following successful tenure as QC Inspector accountable for conducting quality control inspection of injection molded parts. Advanced to Senior Quality Control Supervisor to direct team of 15 Inspectors through 2 Night Shift Supervisors in appropriately analyzing and ensuring quality of parts and components. Advanced to Engineering Technician responsible for inspection of new engineering parts, determination process capability, and development of Quality Plans for projects released to production. Promoted as Design Engineer Technician / CAD System Administrator to appropriately design injection molding tooling in adherence to customer’s specifications. Accountable for conducting quality control inspection of equipment, tooling, and components of Injection Molding Tools produced by the company’s tooling division. Given additional responsibility to administer and support UNIX engineering network and CAD-based systems. Analyzed, tested, and deployed new hardware and software onto the network.

Key Achievements:

• Successfully implemented an Engineering Bulletin Board System to allow customers to submit CAD files.
• Created a system to automate editing functions of CNC machining programs, resulting in eliminating errors and reducing editing timeframe from hours to minutes.
• Defined and implemented file transfer and data conversion procedures for the Department.
• Developed Quality Inspection plans for all new products.

EDUCATIONAL BACKGROUND

• Bachelor of Science in Computer Science - Concentration in Systems Programming and Software Engineering - California State University, Fullerton, CA (1997)
• Associate of Science in Computer Science - Concentration in Software Engineering - Irvine Valley College, Irvine, CA (1990)

TECHNICAL PROFICIENCIES

• Platforms: MS Windows (9X, NT, 2000, 2003, XP Professional, Server & Advanced Server), iSeries OS/400, Linux, UNIX
• Software: MS Office 97/2000/2003, MS SQL, MS Internet Information Server, Veritas Back-up Exec, CMS/400, Client Access, MochaSoft, Millennium Payroll, Symantec Anti-Virus Corporate Edition, Dantz Retrospect, TechPro Reohmeter, Lighthouse, SPCLite, TOAD, Point.Man, J.D. Edwards, Lotus cc:Mail, Pro-Engineer, MasterCAM, ADP Payroll, ACCPAC, AutoCAD, CADKey, UniGraphics Languages: RPG, CL, ASP, VBScript, JavaScript, SQL, C++
• Databases: IBM DB2, MS SQL Server, ORACLE